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Good Afternoon All,

This past Saturday I received an expected package from Banana Republic.  I ordered a leather safari jacket in cognac size large.  I was so excited that the jacket arrived three days early.  I opened the box to my dismay, the wrong jacket.  The jacket was black and size medium.  So I called customer service at Banana Republic to tell them about the problem and the sales rep said that she would charge another jacket to my account and ship it out.  I thought this was highly unacceptable.  Why should I be charged twice for a jacket?  I suggested that she send the coat out again without charging my card.  Of course, she couldn't do that but offered me a 15% discount off my next purchase for the inconvenience.  I thought this was not good enough.  Why would you offer me a 15% discount, when I get 10% discounts every Tuesday because I have a BR card and I get 25% coupons in the mail?  Where is the accountability in the mistake that BR made?  Now to be fair, I will put myself in BR's shoes, how do they know I received the wrong coat and not trying to scam them?  Well, after summing up the fact that I wasn't going to get my way, I ended the call.  I tried on the coat and my daughter said I should keep it along with my husband.  The coat was snug and fit like a glove; however, I did try it on with a shirt.  I ordered the jacket in a large in case I gain weight or if I want to wear a sweater underneath. I thought to myself why would I want to gain weight?  But with anything in life, ^*&* happens.  When faced with a dilemma, I sleep on it.  The next morning before getting ready for church, I decided to look at the coat again.  I really wasn't feeling the black coat when my heart was set on the cognac leather jacket. 

After inspecting the jacket, I noticed the jacket was from Summer 2011 and came with a shearling according to the label.  The jacket didn't have the shearling that it suggested.  I came to the conclusion that the jacket was used and it was a markdown.  Not only did Banana Republic send me the wrong jacket, they sent me a used jacket.  So, I got right back on the phone with BR and explained to the customer service representative what happened.  I also explained to her that BR has my almost $350 and I don't have the jacket I paid for or a new jacket for that matter.  I suggested that they resend my jacket free of charge.  The CR accepted accountability and went the extra mile in having my jacket sent.  She even sent it 2nd day delivery.  This should have been done initially.  So many businesses make mistakes at the expense of customers but don't want to accept the accountability of the mistake.  They want the customer to accept all the burdens of the mistake.  What I find is that we are a world that doesn't accept accountability when mistakes happen.  However, everyone wants accountability when they encounter on their own free will and the outcome is a positive one.  Pull yourself up by your own bootstrap and boast that you made it happen.  Pull yourself up by your own bootstrap;  the bootstrap snaps and blame the bootstrap maker for the break. 

Well, I received my jacket today as originally expected the first time.  I love it.  I am going cold turkey from buying anything else for a while.  I keep saying that.  I need new clothes because I have lost weight but I am going to hold off on that until I get to wear (pun intended)  I want to be.  Until next time, Blessings!!!!!!!!!!!!!!!

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